NEW Roborock S7 Robot vacuum cleaner
1 Is the item original?
Yes, all the items we sell are 100% Original from Roborock company, we're the authorized retailer of them.
2 Is the robot Europen version?
Yes, it's European version with EU plug .
3 How the warranty works ?
We offer 2 years warranty service, we have a professional repair center in Germany. If there is any problem , please feel free to contact us. All the repair fee is free during the warranty period except for the artificial damage.
4 Can you offer invoice to me ?
You can click "download invoice " button after the order sent . But for client who have a buyer vat account, you can contact us to get the invoice seperately.
5 When do you send the goods ? And which shipping method you send the goods ?
We usually send the goods during 24-48 hours, but if in big promotion day, it may delay 1-2 days. We shipped goods from Spain warehouse by GLS, usually takes 3-5 business days. But if you need local Fast Shipping service, you can contact us before payment, we can arrange shipment from our France or Poland warehouse.
6 if I found the address is wrong after I placed the order (or I want to change color), can you change it for me ?
Sorry, the system does not support change address directly, but you can cancel the order and make a new order with correct address. Besides, we suggest you to double check your address information before submit the order.
7 Do you support Drop Shipping ?
Yes, we support, welcome to contact us.